Product

Changelog

What's new, improved and fixed across the Caladrius Health platform.

Latest updates Latest

Jul 6, 2026
Fixed

Fixed HIU subscription requests being rejected due to an invalid reference URL

Fixed

Fixed care context linking failures caused by an invalid display value

Fixed

Fixed structured health records being replaced by unstructured versions when shared

New

Health Information Users can now subscribe to be notified of new health information

New

Health Information Users must now verify a patient's ABHA before requesting consent

New

Consent list now shows patient name and last status-change timestamp

Fixed

Fixed issues preventing health record linking from completing

Fixed

Fixed Scan and Share flow failing to complete after consent

Fixed Jul 6, 2026

Improved ABHA creation and verification screens

  • The Aadhaar consent declaration is now shown in full, matching the official text.
  • Added a second verification step when the entered mobile number doesn't match the Aadhaar-linked number.
  • Added the ability to look up an existing ABHA using Aadhaar, including account selection when multiple ABHAs exist.
Fixed

Standardized the OTP resend limit (2 attempts) across all ABHA verification screens

Fixed

Added structured health record formats for immunization and wellness records

  • Health information requests without a specified date range now default to the last 5 years.
Fixed

Fixed an issue that could prevent health records reaching Health Information Users

Fixed

Fixed health information requests not reaching a patient's ABHA app

Fixed Jul 4, 2026

Fixed consent status updates not being saved correctly

New

Added a Scan and Share link to the sidebar for quicker access

New

Redesigned the patient view with encounters, claims, pre-authorisations, and denials

  • Sections without recorded data now show a clear message instead of appearing blank.
New Jul 4, 2026

Added the Health Information User (HIU) role for requesting patient health records

  • Facilities can now request a patient's consent and receive their health records from other facilities.
  • Received health records are encrypted end-to-end and only decrypted for viewing.
  • New workspace to request consent, track request status, and view received records.
New Jul 4, 2026

Added consent history and automatic clean-up of expired or revoked consents

  • When a consent is revoked or expires, the associated health data is automatically removed while the consent history is kept for audit.
  • Added a page listing every consent with its status and timestamps.
  • Added structured health record formats for consultation notes, prescriptions, diagnostic reports, and discharge summaries.
New Jul 4, 2026

Added ABHA profile management and QR-code patient registration

  • Patients can update their mobile number, verify email, complete re-KYC, deactivate, reactivate, or delete their ABHA profile.
  • Added the ability to register a patient by scanning their ABHA card QR code.
New Jul 4, 2026

Standardized ABHA OTP resend limits (2 attempts, 60-second wait)

Improved

Claim pipeline actions are now available directly from each tab

  • Starting a claim from the Encounter tab now begins at document preparation instead of document upload.
  • Claim, pre-authorisation, and denial records can be clicked to reopen that transaction in the pipeline.
Improved

Improved login reliability on slow or unstable networks

  • Login now shows clear messages for slow connections, unreachable servers, or being offline.
  • Failed login attempts caused by temporary network issues are automatically retried.
  • The login page detects when your device goes offline and disables sign-in until connectivity returns.
Fixed

Fixed an error that prevented deleting patient records with history

  • Deleting a patient now archives the record instead of failing, and the record remains available for audit.
Fixed

Archived patients no longer appear in search, lookup, or duplicate checks

Fixed

Fixed re-registering a new patient with an ABHA from a previously deleted patient

Fixed

Fixed re-registering with a mobile number from a previously deleted patient

Fixed

Fixed an error that could prevent creating new patient records

Fixed

Fixed the claim pipeline progress bar occasionally missing a step

New Jun 23, 2026

Added full-screen and bottom-panel toggles, and a workspace navigation bar

  • Hovering the collapsed sidebar now previews it without shifting page content.
New Jun 23, 2026

Fixed the Learn More menu and updated user menu links

  • The Learn More submenu now opens correctly, with links to About Us, Usage Policy, Privacy Policy, and Terms and Conditions.
  • Refer Caladrius now opens the contact page in a new tab.
New Jun 23, 2026

Left navigation improvements: sub-menu indicators and a Back to App shortcut

  • Added AI Dashboard, AI Studio, and Caladrius CRM to the navigation as upcoming features.
New

Each claim pipeline step now shows its NHCX workflow ID for reference

New

Consistent next-step navigation on claim and pre-authorization result pages

  • Claim Result and Pre-Authorization Result pages now use the same navigation control to move to the next step.
  • The Payment Acknowledgement step now updates automatically once the payer's notice arrives.
New

Improved Payment Acknowledgement page layout and reference number labelling

  • The Payment Acknowledgement step now shows the acknowledgement action and full payment details side by side.
  • The payment reference number is now labelled correctly as UTR or Claim number depending on what the payer sent.
New

Payment acknowledgement is now a separate step from the claim result

  • Payment acknowledgement now has its own step, separate from the claim decision.
  • The step shows the full payment details sent by the payer, including amount, status, payer and recipient, and reconciliation information.
New

Payment notice details are now retained for later reference

  • The full payment notice received from the payer is now saved and can be viewed later, including in Billing.
New

Payment notice acknowledgement status now shown on the Billing page

  • Billing now shows an Acknowledged status for payment notices that have been acknowledged.
  • Acknowledged claims are no longer shown as awaiting acknowledgement.
New

Fixed the payment notice card polling continuously after a notice arrived

  • The Payment received card no longer repeatedly re-checks for updates once a payment notice has already arrived.
Fixed

Fixed payment notices showing on the wrong claim

  • A payment notice could previously appear on every claim linked to the same encounter, with an incorrect amount and reference number.
  • Each claim now shows only its own payment notice.
Fixed

Prep coverage step no longer auto-selects every procedure

  • The coverage verification step now requires at least one procedure to be explicitly selected before continuing.
Fixed

Fixed invisible selected text and improved the document upload step

  • Selected text is now visible throughout the application.
  • An upload progress indicator now appears while a document is uploading.
  • Fixed a button in the required-documents prompt that became invisible on hover.
Fixed

Fixed incorrect denial reason when a case had denied and accepted claims

  • The denial worklist now correctly shows the denial reason instead of Unknown in this situation.
Improved Jun 24, 2026

Send Info can now attach real documents; other actions require a reason

  • Replying to a payer query can now include the encounter's actual uploaded documents.
  • Reprocess, Cancel, Release, and Nullify actions now require a real justification instead of a placeholder.
  • Correct and Resubmit now reopens the document upload step so documents can be fixed before resubmitting.
Improved

Resolved denials now remain visible on the Denials worklist

  • Accepting a denial or partial settlement no longer removes the case from the worklist; it now shows a resolved status instead.
Fixed Jun 24, 2026

Fixed pre-authorization and claim submissions failing with an unclear error

  • Submissions now use the patient's correct ABHA number, resolving a submission failure.
  • Failed submissions now show the actual error message from the payer instead of a generic error.
Fixed Jun 24, 2026

Fixed missing feedback when sending information to a payer

  • Sending information with no message now shows a clear prompt instead of appearing to do nothing.
  • Send Info and Reprocess results now show a confirmation message regardless of where you are on the page.
New Jun 24, 2026

NHCX result page improvements: transaction ID, denial triage layout, and favicon

  • The NHCX transaction ID is now shown correctly on pre-authorization and claim result pages.
  • The denial triage options are now displayed as clearer, full-width rows.
  • Updated the site favicon to match Caladrius Health branding.
New Jun 24, 2026

NHCX result page now shows the actual denial reason instead of a generic message

  • Pre-authorization and claim result pages now show the payer's denial reason and recommended next step, matching the Denials worklist.
New Jun 22, 2026

Improved denial triage: reason codes and correct claim resubmission

  • Reprocessing or cancelling a submission now lets the operator select a specific reason code.
  • Correcting and resubmitting a denied claim now follows the correct resubmission process with the payer.
New

Denial codes now show plain-English reasons and recommended next steps

  • The full set of denial codes now has a clear explanation and a recommended action, shown on the Denials worklist.
New Jun 19, 2026

Denials and received payment notices now available from Billing and Denials pages

  • The Denials page now includes a tab for reviewing and triaging denied or queried submissions.
  • The Billing page now includes a list of received payment notices alongside amounts awaiting acknowledgement.
New Jun 19, 2026

Improved compliance validation of submissions sent to payers

  • Outbound pre-authorization and claim submissions are now validated more strictly against national health data exchange standards to reduce submission errors.
Fixed Jun 22, 2026

Fixed missing denial reason when the payer sent no denial code

  • The Denials worklist now shows the payer's written reason when a formal denial code isn't provided, instead of leaving it blank.
Fixed Jun 22, 2026

Fixed denial resolution not being saved

  • Accepting a denial or partial settlement now saves permanently, so the case doesn't reappear as denied after a refresh.
Fixed Jun 18, 2026

Fixed pre-authorization decisions sometimes never arriving

  • Payer decisions on pre-authorization requests are now always linked correctly, preventing a submission from getting stuck showing Awaiting payer decision.
Fixed Jun 13, 2026

Fixed the left navigation rail not collapsing consistently

  • The navigation rail now reliably collapses when viewing a pipeline step, giving more space to the page.
New Jun 12, 2026

Denial triage now supports all four task actions

  • Operators can now choose between Reprocess, Cancel, Release, or Nullify when responding to a denial, not just Reprocess.
New

Full task history for cancel, reprocess, release, and nullify actions

  • Pre-authorization and claim record pages now show a timeline of every task action sent and the payer's response.
  • Pre-authorization and claim lists now show the latest task status, such as Cancel requested or Reprocess approved.
  • A payer-approved cancellation now marks the record as cancelled.
New

Prep steps can now be skipped for encounters that already completed them

  • When prep information already exists for an encounter, operators can now skip directly to the care team step instead of re-entering it.
New

Fixed payer queries appearing on the wrong submission

  • A payer query intended for a final claim could previously appear on its related pre-authorization, or vice versa.
  • Each submission now correctly shows only its own queries.
New

Pipeline pages now use the full viewport width

  • Pages in the pre-authorization and claim pipeline now automatically collapse the left navigation rail for more working space.
New

Consistent page layout across NHCX pages

  • Prep and record pages now use the same column layout as the rest of the pipeline.
New

Fixed "File the final claim" failing from the record page

  • Filing the final claim from a pre-authorization record page now works correctly instead of failing with a missing bundle error.
New

Certain actions are now locked while a cancellation is pending

  • While a cancellation request is awaiting the payer's response, conflicting actions such as approving or filing a claim are locked, with an option to proceed anyway if needed.
New

Denied decisions no longer show a misleading pre-authorization reference

  • When a request is denied, the result page now correctly labels the reference number as a claim number instead of implying an authorization was granted.
New

Fixed outdated payer queries appearing on new submissions

  • A new pre-authorization or claim submission could previously show a payer query from an earlier, unrelated submission.
  • Only queries that match the current submission are now shown.
Improved

Unified result page for pipeline and saved records

  • Submitting a pre-authorization or claim now goes directly to its record page, used consistently whether viewed live or reopened later.
Fixed

Result pages now fit the screen without extra scrolling

  • Pre-authorization and claim result pages now scroll independently within the viewport, matching the layout used elsewhere in the pipeline.
Fixed

Payer questions now display in the payer response panel

  • The payer's question is now shown in the correct response panel on both pre-authorisation and claim screens, instead of alongside the request.
  • Once a decision is reached, the query panel is automatically hidden.
Fixed

Rejected pre-authorisations no longer display as approved

  • A rejected pre-authorisation could previously be shown with an approved status due to how the payer's decision was interpreted. This has been corrected so rejections now display accurately.
Fixed

Payer query panel no longer stops updating

  • The panel showing a payer's query could get stuck displaying outdated information. It now continues to refresh so the latest query is always shown.
Fixed

Payer queries are no longer missed for some claim submissions

  • In some cases a payer's follow-up query was not being matched to the original submission and was lost. This has been fixed so payer queries are reliably delivered.
Fixed

Reopened submissions now show the original submitted information

  • Reopening a previously submitted pre-authorisation or claim now correctly displays the information that was submitted, instead of showing it as unavailable.
  • Supporting document details are also restored correctly when reopening a submission.
Fixed Jun 11, 2026

Reopened submissions now show the model response and payer decision

  • Reopening a submitted pre-authorisation or claim now correctly displays the generated response and the payer's decision, instead of showing them as unavailable.
New

Reopen a submitted pre-authorisation or claim for edits and resubmission

  • Clicking into a submitted record now reopens the full submission process with that record's information pre-filled, so any step can be reviewed.
  • Nothing is locked — re-running a step or resubmitting creates a new submission, keeping the original record intact.
Improved

Viewing a submitted record now shows its full journey as steps

  • Opening a pre-authorisation or claim record now shows the same step-by-step journey view used during submission, with the record positioned on its current step.
Improved

Pre-authorisation and claim result pages redesigned into two columns

  • Results now show the submitted request on the left and the payer's response on the right, making it easier to compare what was sent with what was received.
Improved Jun 10, 2026

Pre-authorisation and claim result pages now lead with the payer's decision

  • The payer's decision now appears immediately below the submission confirmation, instead of further down the page.
Fixed Jun 11, 2026

Improved reliability of responses sent to payer queries

  • Fixed a protocol compliance issue that could cause responses to payer queries to be rejected by the gateway.
Fixed Jun 10, 2026

Claims list now shows claims only, with clearer status wording

  • The Claims page previously mixed in pre-authorisations and pre-determinations. It now shows final claims only; pre-authorisations remain on their own page.
  • Approved final claims now display as "approved" consistently across the list and status views.
Fixed Jun 10, 2026

Claims list now updates to reflect the payer's decision

  • Some claims kept showing as "submitted" in the list even after the payer approved or rejected them. The list now correctly reflects the payer's decision.
Fixed Jun 10, 2026

Claim result no longer mislabels the claim number as the pre-authorisation reference

  • On final claims, the true pre-authorisation reference is now shown separately from the claim number, instead of the claim number appearing under the pre-authorisation reference.
Fixed Jun 10, 2026

Fixed an error that could prevent a final claim from being submitted

  • Claims that carried a pre-authorisation reference could fail to save due to a data formatting issue. This has been fixed.
Fixed Jun 10, 2026

Claim result now confirms its link to the originating pre-authorisation

  • The claim result now confirms when a submitted claim correctly references its pre-authorisation, and shows a clear warning if that reference is missing.
Fixed Jun 10, 2026

Result pages now show copyable submission identifiers

  • Pre-authorisation and claim result pages now show the correlation ID and related reference numbers, each with a one-click copy option.
Fixed Jun 10, 2026

Pre-authorisation reference no longer blank on approval

  • In some cases the payer did not return a pre-authorisation reference on approval, leaving it blank and blocking the related final claim. The app now finds an alternative reference so it is always shown.
  • Also fixed a related issue where a missing claim number on submission meant the payer had nothing to return, and an error affecting care team information display.
Fixed

Approved claims now show full adjudication detail

  • Approved claims previously showed blank totals and item-level detail even though the payer had returned them. The full breakdown — per-procedure adjudication, amounts, and payment — is now shown.
  • This also fixes the display for partially approved and denied claims.
  • Payment acknowledgement now pre-fills from the payer's payment notice, so the operator just needs to confirm it.
Fixed Jun 10, 2026

NHCX status check now returns the payer's response

  • Requesting a status update for a submitted pre-authorisation or claim now correctly triggers the payer's response instead of failing silently.
  • The status response is now shown clearly, including for submissions made outside the app.
Fixed Jun 9, 2026

Improved document type detection and required-document tracking

  • Health information type detection during document processing has been corrected so classified documents display properly.
  • The health information type selected during processing is now saved to the document.
  • Uploaded documents that fulfil a payer's required-document request are now tracked reliably, including after a page refresh.
New Jun 11, 2026

Added claim cancellation/reprocessing, search, and payment notice follow-up

  • Providers can now cancel a submitted pre-authorisation or claim, or request reprocessing, directly from the result page.
  • Added the ability to search submitted claims by claim number, date range, or policy/product number.
  • Gateway errors and protocol error notifications are now surfaced directly in the app instead of only on the NHA portal, and a payment notice card was added showing amount, date, and reference with an acknowledge action.
New Jun 10, 2026

Open any submission's result directly from the Claims or Pre-Auth list

  • Clicking a row on the Claims or Pre-Auth list now opens its result page directly — decision, identifiers, payer queries, and next steps — without needing to replay the submission.
New Jun 10, 2026

Respond to payer queries with supporting documents, end-to-end

  • The app now shows the payer's actual questions on a pending pre-authorisation or claim, including which documents they're asking for.
  • Providers can respond by attaching the requested documents and/or a note, directly from the result page.
New

Added an experimental NHCX Search tool in Settings

  • Operators can search submitted claims by entity type and filters, or submit a custom search request, and view the payer's response as it arrives.
New Jun 9, 2026

NHCX Status Check now includes an action selector

  • The Settings status check tool now requires selecting the type of submission being checked (coverage eligibility, pre-authorisation, claim, communication, or payment notice), matching the official NHCX portal.
New Jun 8, 2026

Added an AI-generated layout option for reviewing the model response

  • The model response screen now offers a Generative View alongside the existing Classic View, presenting the same generated claim information in an AI-composed layout.
  • Classic View remains the default.
Fixed Jun 8, 2026

Fixed NHCX status check requests that always failed

  • Status check requests were always rejected by the gateway due to an incorrect request format. This has been corrected so status checks now succeed.
Fixed Jun 8, 2026

Patient banner now shows consistently on result pages

  • The patient information banner is now shown on the pre-authorisation, claim, and payment result pages, matching the rest of the submission journey.
New Jun 8, 2026

Added NHCX status check in Settings

  • Operators can now enter a correlation ID to check the status of a pre-authorisation or claim directly from Settings, and view the payer's response as it arrives.
New Jun 8, 2026

Added an NHCX participant directory in Settings

  • Operators can search the registry of payers, providers, and TPAs by role and name, with details and copyable codes.
New Jun 8, 2026

Upload readiness now reflects the payer's specific document requirements

  • The upload screen now shows exactly which documents the payer requires for a claim, with the ability to upload and link each one directly against its requirement.
  • Attempting to continue with required documents missing now shows the same detailed checklist, with an option to proceed anyway.
New Jun 8, 2026

Pre-authorisation and claim results now render from the payer's full response

  • Result pages now show the decision, per-procedure adjudication, amounts, care team, and supporting documents directly from the payer's response, matching what was actually returned.
New Jun 8, 2026

Full claim details now shown on pre-authorisation and claim result pages

  • Diagnosis, procedures, priced line items, insurance, care team and supporting documents are now shown alongside the payer's decision.
  • Practitioner, insurer, provider and facility names are now shown instead of reference codes, along with supporting document titles.
New Jun 8, 2026

Detailed authorisation requirements now shown for each procedure

  • For every selected procedure, you can now see whether authorisation is required and the allowed, used, remaining, copay and deductible amounts.
  • A "Valid from" date was added alongside "Valid until" in the coverage details.
New Jun 8, 2026

Plan name and sum insured now shown from the coverage eligibility check

  • The coverage summary now shows the plan name and sum insured amount.
  • Coverage details are now sourced from the insurer's response rather than only the initial request.
Improved Jun 5, 2026

Multiple pre-authorisations and claims can now be filed per visit

  • Previously, a second pre-authorisation or claim for the same visit was blocked. This restriction has been removed.
Improved Jun 5, 2026

Improved the AI-generated response view for claims

  • The response now shows a summary card with provider, model, token count and claim type.
  • A checklist shows which required claim fields are present or missing, without exposing patient data.
  • Claim details render as readable summaries and tables, and the response is now saved and restored after a refresh.
Fixed Jun 6, 2026

Fixed claims showing placeholder data instead of real patient and policy details

  • Submissions now correctly carry the selected patient's actual policy and coverage information.
Fixed Jun 6, 2026

Fixed pre-authorisation requests being silently converted to claims

  • A pre-authorisation request now always stays a pre-authorisation unless a claim is explicitly chosen.
Fixed Jun 5, 2026

Fixed status checks for claims and pre-authorisations not reaching the insurer

  • Status queries are now correctly addressed to the insurer holding the decision.
Fixed Jun 5, 2026

Fixed claims and pre-authorisations not receiving an insurer decision

  • Submissions are now sent in the complete format insurers require in order to review and respond.
Fixed Jun 5, 2026

Fixed resubmitting a claim or pre-authorisation failing with a duplicate error

Fixed Jun 5, 2026

Fixed claims sometimes using a different person's details from an uploaded document

  • Claims now always identify the correct, registered patient regardless of the document uploaded.
Fixed Jun 5, 2026

Fixed AI prompt using outdated patient details instead of the current patient

  • The prompt now reflects the actual patient on the visit.
Fixed Jun 5, 2026

Fixed hard-to-read text colour in the AI prompt editor

Fixed Jun 5, 2026

Restored automatic document type detection during upload

  • The suggested document type now appears again after a document is scanned, without overriding manual selections.
Fixed Jun 5, 2026

Fixed formatting issues in the changelog view

  • Entries with multiple points now display as a single, readable item instead of literal formatting symbols.
Fixed Jun 5, 2026

AI-generated claim response no longer lost when navigating away

  • The response, validation result and selected model are now saved and restored when you return to the step.
Fixed Jun 5, 2026

Fixed the preparation step disappearing from the claim timeline

New Jun 5, 2026

Added ability to actively check for pre-authorisation and claim decisions

  • If the insurer does not automatically send a decision, you can now request a status update.
New Jun 5, 2026

Added a Submit Claim action on the pre-authorisation list

  • Approved pre-authorisations can now be submitted as a claim directly from the list.
New Jun 5, 2026

Added a Payments tab on the Billing page

  • Shows accepted claims that are awaiting payment acknowledgement.
New Jun 5, 2026

Simplified the Denials page

  • The Appeals and worklist tabs were removed; core denial management remains.
New Jun 4, 2026

Practitioner and facility registry details now shown for claims

  • The verified practitioner registry ID now pre-fills automatically, and facility registry details are now displayed.
New Jun 4, 2026

Improved the pre-authorisation and claim decision view

  • Added copy and download actions and a visible validity window for the authorisation reference.
  • Added a per-procedure breakdown of the insurer's decision, including approved amounts.
New Jun 4, 2026

Payment details now shown in the payment acknowledgement step

  • Displays the payment amount, date, reference number and matched claim.
New Jun 4, 2026

Added ability to file the final claim from an approved pre-authorisation

New Jun 4, 2026

Redesigned the claim preparation flow layout

  • A guided step-by-step layout now shows results alongside each step.
New Jun 3, 2026

Added ability to mark a visit as emergency and set its priority

  • Priority can be set to routine, urgent or stat; marking a visit as an emergency sets it to stat automatically.
New Jun 3, 2026

Added ability to link related visits when preparing a claim

  • Optionally associate other visits from the patient's history with the current claim.
New Jun 3, 2026

Benefit selections are now saved so they are not lost after a refresh

New Jun 3, 2026

Policy period, sum insured and wallet balance now captured automatically

New Jun 3, 2026

Payment notices are now automatically received and linked to the matching claim

New Jun 3, 2026

Added ability to record admission source for a visit

New Jun 3, 2026

Added a plain-English coverage summary

  • Shows plan details, total benefits, sum insured or wallet balance, and whether the policy is active.
New Jun 3, 2026

Added in-app notifications when a payer decision arrives

  • Emergency status is now preserved after a page refresh.
  • The claim status indicator on the patient page can now be clicked to resume the journey.
New Jun 3, 2026

Added a denials worklist to track and manage denied or queried NHCX claims

  • View denied and queried claims with their reason and status in one place.
New Jun 3, 2026

Added a Check status option to look up payer decisions on submitted claims

  • While a claim or pre-authorisation is pending, you can check whether the insurer has responded.
New Jun 3, 2026

Added a pre-submission check to catch issues before filing a claim or pre-authorisation

  • Blocks submission when a pre-authorisation reference is missing on a claim, or a care team member's practitioner ID is not verified.
  • Warns, without blocking, when fewer supporting documents are attached than expected or eligibility checks were not run.
  • For emergency admissions, these checks become dismissable warnings so treatment can proceed first.
New Jun 3, 2026

Added an emergency admission (treat-first) option when preparing a claim

  • Marking an admission as an emergency skips the pre-authorisation step and files directly as a claim.
  • Shows a treat-first notice throughout the process.
New Jun 3, 2026

Insurer responses are now shown in full detail instead of summary chips

  • Eligibility, benefits, and claim decisions display amount breakdowns, payment details, and required-document lists.
  • Coverage, patient, insurer, provider, and facility details are shown for each request, with the ABHA number masked to the last 4 digits.
  • Only real insurer responses are shown; no placeholder or estimated values.
Improved Jun 4, 2026

Improved date handling in claim generation to prevent formatting errors

  • Dates are now consistently converted to a standard format before submission.
Fixed Jun 4, 2026

Fixed an empty payer decision screen shown before the insurer responded

  • The result page now stays in the awaiting state, with status-check controls visible, until a decision actually arrives.
Fixed Jun 4, 2026

Fixed the benefits check step getting stuck on Awaiting callback

  • The step now completes using the plan's published requirements if the insurer doesn't respond within a short wait, so you can continue.
Fixed Jun 4, 2026

Fixed a save error caused by day-first date formats in generated claims

  • Dates such as 30-10-2024 are now correctly converted rather than misread, preventing claim submissions from failing to save.
Fixed Jun 4, 2026

Fixed the result page failing to track a submitted claim's decision status

  • Status checks and updates now work correctly after a claim or pre-authorisation is submitted.
Fixed Jun 4, 2026

Fixed filing the final claim returning a Route not found error

Fixed Jun 4, 2026

Fixed a false warning that auth-requirements had not been completed before submission

Fixed Jun 4, 2026

Fixed the pre-submission check blocking claims that already had a verified care team

Fixed Jun 4, 2026

Fixed the care team step getting stuck on Loading

  • Also fixed an error that prevented encounter and claim status details from loading correctly.
Fixed Jun 4, 2026

Fixed pre-authorisation and claim result screens not checking for the payer's decision

Fixed Jun 4, 2026

Fixed the coverage page going blank while waiting for the insurer's response

Fixed Jun 3, 2026

Fixed the benefits check step not receiving a response from the insurer

Fixed Jun 3, 2026

Fixed duplicate claim records being created for the same encounter

  • Status checks now correctly read the record the insurer actually responded to.
Fixed Jun 3, 2026

Fixed claim requests being routed to the wrong insurer

  • Requests now use the correct insurer code so responses are received instead of going unanswered.
New Jun 3, 2026

Fixed an encryption issue that prevented insurers from responding to submissions

New Jun 3, 2026

Claim details now show the insurer's latest response

  • Progress steps now adapt depending on whether it's a claim or a pre-authorisation.
  • You can specify whether a pre-authorisation is new or an enhancement to an existing one.
New Jun 3, 2026

Fixed an issue preventing the platform from receiving insurer callback responses

New Jun 3, 2026

NHCX claims are now part of the unified document and claims workflow

  • Prepare, submit, and track pre-authorisations and claims in one continuous flow, with guided next steps for denials.
  • Each claim can only be filed once.
New Jun 2, 2026

The care team step now prefills practitioner details from the encounter

Fixed May 14, 2026

Fixed the sidebar and other areas sometimes showing the wrong user role

Fixed May 13, 2026

Fixed new users with a pending role being sent to the wrong page after login

Fixed May 11, 2026

Improved ABHA address search to use a direct OTP verification flow

Fixed May 11, 2026

Fixed the ABHA verification screen not showing mobile number, district, state, and PIN

Fixed Jun 2, 2026

Claim denial reasons are now categorized to help guide the appropriate next step

Fixed May 11, 2026

Cally, the AI assistant, now understands the page you're on and applies access safeguards

  • Patient information is filtered before being used by the assistant.
Fixed May 11, 2026

Cally can now create and search for patients directly through chat

  • The patients list updates automatically after a patient is created this way.
  • Patient information is masked in the assistant's responses.
Fixed May 6, 2026

Uploaded documents are now automatically validated as genuine healthcare records

  • If a document is rejected, the reason is shown in the Cally chat.
Improved Jun 2, 2026

Improved handling of insurer responses for claims and pre-authorisation requests

  • The platform now processes additional types of insurer status updates.
  • Claim decline reasons and insurer response time are now tracked for reporting.
Improved Jun 2, 2026

Corrected request type sent for claim and pre-authorisation submissions

  • Submissions to the insurer network now correctly identify whether the request is a claim or a pre-authorisation.
  • Submissions are now linked to the facility and the corresponding case record.
Improved May 16, 2026

Dark mode toggle now works across most of the app

  • Charts and a few visual elements still use the light theme and will be updated in a future release.
Fixed Apr 22, 2026

Fixed page thumbnails not displaying during document processing

Fixed Apr 22, 2026

Fixed: document processing retry option now available to all authorised staff

  • The full reset option remains restricted to admins.

v1.3.0

Mar 20, 2026
New Mar 20, 2026

Added ABHA address availability check with suggested alternatives

New Mar 20, 2026

Added a button to view and download your ABHA card after ABHA creation

New Mar 20, 2026

Improved error messages shown when an action fails

New Mar 20, 2026

Added an explainer describing the benefits of ABHA

New Mar 20, 2026

Added a way for staff to resolve name mismatches between a patient record and ABHA

  • Staff can choose to keep the existing name or update it to match ABHA.
Improved Mar 20, 2026

Improved matching of existing patient records during ABHA linking to reduce duplicates

Improved Mar 20, 2026

ABHA linking now updates the existing patient record when the mobile number matches

  • This avoids creating a duplicate record.
Improved Mar 20, 2026

Improved patient matching accuracy when linking care context records, even with minor name differences

v1.2.0

Feb 20, 2026
New Feb 20, 2026

ABHA number search now works with or without dashes

New Feb 20, 2026

Improved patient name matching during ABHA discovery and login flows

New Feb 20, 2026

Added Hindi language support with a language switcher

New Feb 20, 2026

Added font size controls for improved accessibility

New Feb 20, 2026

Improved layout on small mobile screens

Improved Feb 20, 2026

Improved color contrast for better accessibility

  • Some secondary and accent colors are still being updated to meet full accessibility standards.

v1.1.0

Feb 19, 2026
New Feb 19, 2026

Added a consent confirmation step before starting any ABHA creation flow

  • Includes a link to the full terms and requires acknowledgement before proceeding.
New Feb 19, 2026

Added a limit of 3 attempts for OTP entry, with lockout messaging

New Feb 19, 2026

OTP screens now show a Resend OTP option after the code expires

Improved Feb 19, 2026

Aadhaar numbers are now masked on screen, with an option to reveal them

Improved Feb 19, 2026

OTP entry fields are now masked by default, with a show/hide option

Improved Feb 19, 2026

Going back during ABHA creation now clears previously entered OTP and identity details