Terms and Policies

This page is the central index of CaladriusHealth.AI’s legal and policy documents. All documents are governed by Indian law with disputes resolved in the courts of Bengaluru.

Legal Documents

Document	Description
Terms of Service	The core agreement governing all use of the platform
Terms of Service: Commercial	Additional terms for enterprise and institutional subscriptions
Terms of Service: Consumer	Terms for individual platform users (Authorised Users)
Data Processing Agreement	How we process Customer Data under the DPDPA
Usage Policy	What the platform may and may not be used for

Privacy Documents

Document	Description
Privacy Statement	A plain-language summary of our privacy practices
Privacy Policy	Full DPDPA-compliant privacy policy
Privacy Choices	Your data controls and how to exercise your rights

Security and Compliance

Document	Description
Security Policy	Technical and organisational security measures
Responsible Disclosure Policy	How to report security vulnerabilities to us

Key Facts at a Glance

Topic	Summary
Platform	AI-assisted RCM and health claims processing for hospitals and clinics
Who we serve	Healthcare organisations in India (B2B only)
Your data	You own it. We process it only to provide the Service.
AI and your data	We do not train AI models on Customer Data
Data residency	All data processed on-premises in India — no cross-border transfers
Regulatory framework	DPDPA 2023 · ABDM Health Data Management Policy · IT Act 2000
Jurisdiction	India · Courts of Bengaluru
Grievance Officer	Manish Sharma — Connect@caladriushealth.ai
ABDM status	Registered HIP and HIU

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Questions? Contact Connect@caladriushealth.ai