Terms of Service
Last updated: 18 May 2026
These Terms of Service (“Agreement”) govern access to and use of the CaladriusHealth.AI platform (“Service”). By signing an Order Form or accessing the Service, the subscribing organisation (“Customer”) agrees to be bound by this Agreement.
CaladriusHealth.AI is operated as a joint venture between GPracta and Yajur Healthcare, incorporated in India (“CaladriusHealth”, “we”, “us”).
1. The Service
CaladriusHealth.AI is an AI-assisted revenue cycle management and health claims processing platform for hospitals and clinics in India. The Service processes billing and claims data. It does not process clinical health records, patient diagnoses, or treatment information.
CaladriusHealth is registered with the Ayushman Bharat Digital Mission (ABDM) as a Health Information Provider (HIP) and Health Information User (HIU).
2. Subscriptions and Access
Customers may access the Service through a subscription described in an executed Order Form. Access is permitted only to individuals authorised by the Customer (“Authorised Users”) for the Customer’s own internal business purposes.
3. Ownership
CaladriusHealth owns the Service, its underlying software, and all associated intellectual property. No implied licences are granted. Customers retain full ownership of all data they submit to the Service (“Customer Data”).
4. AI Features
The Service uses AI capabilities powered by Anthropic Claude, Google Gemini, and on-premises language models. Regarding AI:
- AI outputs — including coding suggestions and claim analyses — may contain errors. They must be reviewed by a qualified professional before being acted upon.
- We do not use Customer Data to train or fine-tune AI models without the Customer’s prior written consent.
- AI sub-processors (Anthropic, Google) are contractually prohibited from using Customer Data for model training.
5. ABDM Compliance
Customers must comply with all applicable ABDM Health Data Management Policy obligations, including consent management requirements. CaladriusHealth operates in accordance with the ABDM Health Data Management Policy (April 2022, v2) as a registered HIP and HIU.
6. Customer Responsibilities
Customers are responsible for:
- Ensuring Authorised Users comply with this Agreement
- Maintaining the security of login credentials
- The accuracy and lawfulness of Customer Data submitted to the Service
- Obtaining all consents required under the Digital Personal Data Protection Act, 2023 (“DPDPA”) and ABDM policy before submitting personal data
7. Restrictions
Customers must not, and must not permit others to:
- Reverse engineer, decompile, or disassemble the Service
- Sublicense or resell access to the Service
- Use the Service in violation of any applicable Indian law
- Introduce malicious code or conduct attacks against the Service or its infrastructure
- Use the Service to process data outside its intended scope (billing and claims data only)
- Present AI outputs as a substitute for professional medical, legal, or financial advice without human review
8. Payments
Fees are set out in the applicable Order Form and are payable in Indian Rupees (INR) unless otherwise agreed. Fees are non-refundable except as expressly stated. CaladriusHealth may update fees with 30 days’ written notice before the next renewal.
9. Term and Termination
Either party may terminate this Agreement for material breach with 30 days’ written notice if the breach remains uncured. Upon termination, CaladriusHealth will delete Customer Data within 30 days of written request, subject to any legal retention obligations.
10. Warranties and Liability
The Service is provided “as is”. AI-generated outputs are not professional medical, legal, or financial advice. CaladriusHealth’s total liability shall not exceed the fees paid by the Customer in the twelve months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, or consequential damages.
11. Confidentiality
Because CaladriusHealth deploys its platform on the Customer’s premises, CaladriusHealth does not receive or hold Customer data. The confidentiality obligations in this Agreement therefore principally protect CaladriusHealth’s proprietary software, configurations, models, and trade secrets while deployed at the Customer’s site, and protect any of the Customer’s confidential information shared during implementation and support.
Each party shall protect the other’s confidential information with at least the same care it applies to its own (not less than reasonable care) and shall not disclose it to third parties without written consent. Confidentiality obligations apply for the duration of the subscription and cease on expiry or termination of the Agreement.
12. Governing Law
This Agreement is governed by the laws of India. The courts of Bengaluru have exclusive jurisdiction over any disputes.
13. Changes
CaladriusHealth will give at least 30 days’ written notice of material changes to this Agreement. Continued use of the Service after the effective date constitutes acceptance.